Privacy Policy.

Last updated: 1 July 2026

MR REFRESH LTD respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you contact us, request a quote, book a cleaning service, or use our website.

Who we are

MR Refresh provides cleaning services in the UK.

What information we collect

We may collect the following information:

• your name;
• your email address;
• your phone number;
• your address or service address;
• details you provide about the cleaning service you require;
• messages you send to us;
• booking, quote, invoice and service records.

We do not intentionally collect sensitive personal information through our website.

Why we use your information

We use your information to:

• respond to your enquiry;
• provide a quote;
• arrange and provide cleaning services;
• contact you about your booking or requested service;
• send invoices or service-related messages;
• keep business and accounting records;
• deal with questions, complaints or disputes;
• keep our website and business systems secure.

We do not sell your personal information.

Our lawful basis

We use your personal information where it is necessary to take steps before entering into a contract with you, or to provide the cleaning services you request.

We may also use some information to meet legal obligations, such as keeping accounting and tax records.

Where necessary, we may rely on legitimate interests for basic business administration, customer service, security and record keeping.

If we ever send marketing emails or text messages, we will only do so where allowed by law. You can opt out at any time.

Who we share your information with

We only share your information where necessary. This may include:

• our staff or cleaning team members who need the details to provide the service;
• website, email, hosting or form providers;
• booking, payment or accounting providers, if used;
• professional advisers such as accountants;
• authorities or regulators where required by law.

We do not sell or trade customer details.

How long we keep your information

We keep personal information only for as long as necessary.

Enquiries that do not become bookings are usually kept for up to 12 months after the last contact.

Customer, booking, invoice and accounting records may be kept for up to 6 years, or longer if required by law or for tax/accounting purposes.

How we protect your information

We take reasonable steps to protect personal information, including limiting access to people who need it, using secure accounts and passwords, and keeping our website and systems maintained.

Your rights

You have rights over your personal information, including the right to ask for a copy of the information we hold about you, ask us to correct inaccurate information, ask us to delete information where appropriate, or object to certain uses of your information.

To make a request, contact us using the details above or by using the Contact page.

Data protection complaints

If you have a complaint about how we use your personal information, please contact us at contact@mrrefresh.uk.

We will acknowledge your complaint within 30 days and respond without undue delay.

You can also complain to the Information Commissioner's Office if you are unhappy with how we handle your personal information.

Cookies

Our website may use essential cookies or similar technologies needed for the website to work properly.

If we use analytics, advertising or other non-essential cookies, we will ask for your consent where required.